Service & Help
Hang Zhou Dahe Tools Co.,Ltd. insisted on“more precision, more exquisite”. High quality is our foundation, good service is our duty. Our company has independent laboratory and engineers. There are a professional production team and QC team. We will give all support to our distributors and will cooperate with each other to enlarge the market share together. We will try our best to create a cleaner and more leisure life for you with our quality products and the after-sales service.
With the high quality and sevice, our products sells its products to more than 20 countries around the world, like The United States, Canada, Colombia, Brazil, Russia, South Korea, Vietnam, India, Indonesia, Iran, France, Italy, Spain, etc.
- Where are your products mainly exported to?
Our products are mainly exported to over 30 countries such as the USA, Germany, Japan, Spain, Italy, the UK, Korea, Australia, Canada and etc. Our clients include many OEM customers who specialize in train, automobile, forklift, and construction machinery.
- What’s the payment term?
When we quote for you,we will confirm with you the way of transaction,FOB,CIF,CNF,etc. For mass production goods, you need to pay 30% deposit before producing and70% balance against copy of documents.The common way is by T/T. L/C is also acceptable.
- How to deliver the goods to us?
Usually, we will ship the goods to you by sea, Ningbo or Shanghai, both are ok. Of course, if your goods are very urgent, Ningbo Airport and Shanghai Airport are also very nearby.
- How to guarantee the quality of your goods?
We will do the inspection after every process. For the finished products, we will do 100% inspection according to the customers’ requirements and the international standard.
- How many employees of your comany?What about the technicists?
We now have more than 30 employees, including 5 engineers and 2 technicians.
- Can you do customized products?
Yes, we are mainly doing customized products according to the customers’ drawings or samples.
- What products can you offer?
We focus on torque wrench, ratchet wrench, chain wrench, three-jaw oil box wrench, and set tools and other hardware tools, and so on.
- Are you a direct manufacturer or trading company?
We have a factory, we also have our own international sales department. We produce and sell all by ourselves.
- How long can i get the feedbacks after we sent the inquiry?
We will reply to you within 72 hours of the working day.